Customer Success is at our core
For any school, the adoption of new technology requires the implementation of an accompanying change management process. When we roll-out MyEDiary at your school we ensure that change management is handled in a way that enables a smooth transition for teachers, students and parents.
With the implementation of our S.M.A.R.T Care Program, your dedicated Customer Champion works closely with your school to facilitate a strategic rollout tailored to your individual requirements and expectations.
This managed approach to software adoption ensures a smooth transition to MyEDiary for staff, students and parents alike.
The S.M.A.R.T Care Program consists of 5 key milestones:
* Overview of rollout timeline
* Nomination of Key Implementation Team
* Data import/integration and customisation of eDiary
* Webinar training
* Online training toolkits for teachers, students, and parents
* Teachers onboarded
* Onboarding for students
* Homework and Assessment Tasks are issued
* Parents are invited to the platform
* Review of user statistics
* Regular User Engagement Interviews to discuss how your school is tracking
* Ongoing guidance on how to improve and increase engagement
Free, customised setup
We’ll customise MyEDiary for your school ensuring that you’re up and running in the shortest time possible.
Dedicated Customer Champion
Don’t waste time explaining yourself to yet another support person. Your Customer Champion will always be informed of your school setup, individual requirements and support history.
Watch and learn in realtime with live, interactive webinars with Q & A sessions to ensure teachers and administrators are given the best possible start.
Support when you need it
We appreciate that schools are busy places, which is why we ensure we are available on your schedule.