Customer Success is at our core
For any school, the adoption of new technology requires the implementation of an accompanying change management process. When we roll-out MyEDiary at your school we ensure that change management is handled in a way that enables a smooth transition for teachers, students and parents.
With the implementation of our S.M.A.R.T Care Program, your dedicated Customer Champion works closely with your school to facilitate a strategic rollout tailored to your individual requirements and expectations.
This managed approach to software adoption ensures a smooth transition to MyEDiary for staff, students and parents alike.
Beyond support
The S.M.A.R.T Care Program consists of 5 key milestones:
Discovery
* Overview of rollout timeline
* Nomination of Key Implementation Team
Concierge
* Data import/integration and customisation of eDiary
* Webinar training
Engagement
* Online training toolkits for teachers, students, and parents
* Teachers onboarded
Graduation
* Onboarding for students
* Homework and Assessment Tasks are issued
* Parents are invited to the platform
Mentoring
* Review of user statistics
* Regular User Engagement Interviews to discuss how your school is tracking
* Ongoing guidance on how to improve and increase engagement
